Privacy Policy
At ZeSlots Casino, protecting player information remains one of our core commitments. We handle all personal details with care, ensuring that every piece of information is collected, stored and used responsibly to deliver a secure and enjoyable gaming environment.
Information We Collect
When you create an account or use our services we may collect personal information such as your full name, date of birth, residential address, email address and telephone number. Financial details including payment method information and transaction history are gathered to process deposits and withdrawals. We also automatically collect technical data such as your IP address, browser type, device identifiers and pages visited.
How We Use Your Information
The information enables us to manage your account, verify your identity, process transactions and provide customer support. We use it to personalise your gaming experience, send important service messages, and, where you have given consent, deliver promotional offers that may interest you. Data is also used for regulatory compliance, fraud prevention, responsible gambling monitoring and to improve our platform.
Sharing Your Information
We may share necessary information with trusted service providers who assist in operating the website, including payment processors, identity verification companies, hosting providers and marketing partners. Disclosure may also occur when required by law, regulatory authorities or licensing bodies. We never sell your personal information to third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to maintain your login session, remember preferences, analyse site usage and enhance security. You can manage cookie settings through your browser; however, disabling certain cookies may affect the functionality of the platform. We also employ analytical tools to understand player behaviour and continuously improve our services.
Data Security
We implement industry-standard security measures including encryption, access controls and regular security assessments to protect your information from unauthorised access, loss or misuse. While no system can guarantee complete security, we continually review our practices to maintain the highest possible level of protection.
Data Retention
Personal information is kept only for as long as it is needed to fulfil the purposes for which it was collected or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the data in accordance with our retention policies.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain circumstances, ask for its deletion or portability. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team. To exercise these rights, simply reach out to our customer service department.
International Transfers
Some of our service providers are located outside the United Kingdom and the European Economic Area. When we transfer data internationally we ensure appropriate safeguards are in place to maintain the same level of protection guaranteed under applicable data protection laws.
Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements. Any material changes will be communicated through a notice on our website or by direct message. We encourage you to review the policy periodically so you remain informed about how we protect your information.
If you have any questions about how we handle your personal data, please contact our support team who will be happy to assist.