Table of Content

1. Who We Are

ZeslotsEmail is part of the ZeslotsGroup, which includes brands such as Zeslots, Zeslots Optimize, Mailjet, and Email on Acid. The data processing described in this policy may be conducted by ZeslotsEmail or other entities within the ZeslotsGroup acting as data controllers. Under European Union (EU) data protection laws, we are classified as a "data controller," meaning we determine how your personal data is collected, stored, and used.

2. How We Collect Your Data

We collect information about you in several ways:

  • Direct Interaction: When you complete a sign-up or contact form on our website or send us an email.
  • Third Parties: We may receive your personal data from third parties when you express interest in our services through them.
  • Automated Methods: We use cookies, web beacons, and similar technologies to automatically collect information when you visit our website, view our ads on third-party sites, or engage with our marketing emails. These technologies store data such as login session details, display preferences, and website usage patterns for purposes like improving user experience and audience analytics. For details on our cookie practices, please refer to our cookie policy.

3. Types of Data We Collect

We collect two categories of data: personal data and non-personal data.

  • Personal Data: This includes identifiable information you provide during registration, such as your name, company name, email address, postal address, contact details, associated domain name, and credit card information. Login credentials and information you share via emails to our support team also fall under this category. Additionally, when using our services to create and send emails, we have access to the email content, subject lines, and recipient contact details.
    • Note: You should avoid submitting sensitive personal data, such as government-issued IDs (e.g., social security numbers, driver’s licenses, or tax IDs), full credit card or bank account numbers, medical records, or details related to care or treatment applications.
  • Non-Personal Data: This is information that does not directly identify you. It includes data from your use of our services after registration, which may originally contain personal details but is anonymized or aggregated to prevent identification.

4. How We Use Your Data

For website visitors, we use personal and non-personal data to engage with you, such as through live chat support. For customers, we use your data to deliver our services, including:

  1. Creating and managing your platform account and subaccounts, and securing access to them.
  2. Facilitating service performance, including user and email verification processes.
  3. Providing real-time usage logs for your account.
  4. Responding to support, sales, or other inquiries you submit.
  5. Communicating updates about our services through newsletters, marketing emails, or promotional offers.
  6. Processing payments and billing for subscribed paid plans.
  7. Investigating and preventing fraud or violations of our Terms of Service.
  8. Enabling third-party providers to support our operations.
  9. Assigning dedicated IP addresses to customers who request them.
  10. Enhancing and personalizing our services, content, and materials, and conducting audience analytics.
  11. Complying with applicable legal obligations.

We may also use non-personal data for purposes like web analytics, troubleshooting, or promoting our services through aggregated usage statistics.

5. Purpose and Legal Basis for Data Collection

We collect personal data to fulfil contracts with you or to take steps toward entering a contract (e.g., when you request information via a contact form or sign up for an account). In other cases, we process personal data based on your consent for specific purposes or under legitimate interests, such as maintaining customer relationships through a CRM system, conducting credit checks, or verifying payment details.

6. Sharing Your Personal Data

We do not share your personal data with third parties except in limited circumstances outlined here, in our Terms of Service, or in specific agreements. When sharing is necessary to provide our services, we limit the data shared to what is required and ensure third parties adhere to data protection standards, including EU Standard Contractual Clauses and technical safeguards.

We may share your data:

  • With third-party providers hosting our website and platform, such as Google Cloud Platform, AWS®, MacStadium, and Rackspace®, with data centers in the U.S. or Europe based on your selected deployment region (no cross-region transfers occur).
  • With payment processors like Stripe®, Chargify, Aria, and Authorize.net to handle subscription payments and maintain payment mandates as required by law.
  • With third-party services embedded in our website (e.g., Drift, Optimizely, VWO, Segment™, Split.io, Google® Analytics) or external platforms (e.g., GitHub®, Unbounce, Twitter®) to enhance communication, functionality, or product development.
  • With customer engagement platforms like Gainsight, Customer.io, Looker, Snowflake, Salesforce, Uservoice, Zapier, and Zendesk for support and feedback purposes.
  • With ARIN (American Registry for Internet Numbers) to fulfill requests for dedicated IP address reassignments.

Any data you provide directly to these third parties is subject to their privacy policies. We do not sell, share, or rent your contact lists or use them for purposes beyond those stated in this policy.

We may disclose personal data to comply with legal obligations, such as requests from public authorities, court orders, or regulatory bodies, or to establish or defend legal claims. Our Cyprus-based entity, Zeslots Media, Inc., is subject to the Federal Trade Commission’s investigatory and enforcement powers. Data may also be shared in the event of a business reorganization, merger, sale, or similar transaction.

7. Data Retention

We retain your personal data only as long as necessary to provide our services or comply with legal requirements. You may delete your account at any time via the Account Settings section of our Dashboard, which will remove your personal data from our records within 90 days. We may retain backup copies for legal or legitimate business purposes.

8. Data Transfers

ZeslotsEmail complies with the EU General Data Protection Regulation (GDPR) 2016/679 and other applicable data protection laws. For personal data transfers from the EU/EEA, we implement EU Standard Contractual Clauses where needed, employ safeguards like encryption and data minimization, and conduct transfer impact assessments, audits, and controls on key subprocessors to ensure compliance.